Making things easier, fairer and greener to fuel a thriving world

“We’re committed to always putting our customers, colleagues and the environment at the heart of everything we do to make a positive and lasting difference to the communities in which we work. We want to make things easier, fairer and greener whilst continuing to deliver an essential public service. As we work towards fulfilling this purpose, we strive to be known for exceptional performance in terms of safety, customer experience, employee engagement, diversity, equity, inclusion, environmental and social responsibility, and financial results.”

Dr Tony Ballance - Chief Strategy & Regulation Officer

“We’re passionate about fueling a thriving world, providing easier warmth, fairer opportunities and a greener society. We are constantly striving to demonstrate to our customers and broader stakeholders that we are a force for good; and recognize that we have responsibility and opportunity to continue to deliver sustainable services for the long term public good. We’ll continue to operate efficiently and drive innovation to benefit society and our customers.”

Perry Noble - Chair of Sustainability Committee