Sheffield Compensation

Compensation claims

We wanted to say a huge thank you for your patience, support and understanding over the last month, whilst we have been in your area restoring gas supplies following a burst water pipe.

As part of our Guaranteed Standards of Performance (GSOP)*, we have made the arrangements to automatically pay every household affected by the loss of gas in Stannington to Malin Bridge, Hillsborough, double our usual daily compensation payment for seven days. This is a total of £910. We will make these payments to you directly.

*We are regulated by The Office of Gas and Electricity Markets (Ofgem), who set out our Guaranteed Standards of Performance.

From today Friday 6th January, 2023, we will no longer be accepting any new compensation claims through our dedicated incident number.

But, don’t worry, if you are yet to claim your compensation, you will still be able to do so. These will be paid through your gas supplier and we will be in contact with anybody who has an outstanding compensation claim.

Any issues relating to appliances will be passed directly through to a contact centre managed by our partner, Aspect. If you have an appliance issue, please call 0800 917 9598 and select option 1.

Additionally, if you wish to speak to us about an existing compensation claim, please call 0800 917 9598 and select option 2. This will take you through to our compensation team who will be happy to help.