Engineers have been called to Badby, Northamptonshire, this evening (Friday 26 April) after water flooded into local gas pipes.
We are working with colleagues from Anglian Water to establish what happened, but the amount of water in the gas network means that unfortunately, there is a loss of gas supply to the village.
Our job is to now remove that water from the gas mains.
We need to turn off supply at every impacted property, then remove all the water that flooded in and only then can we safely reintroduce gas to the network.
Please DO NOT attempt to do this yourself. Our engineers must do this and they will be going door-to-door. We will need access to your property, so if you are able to stay in this evening, that would be a major help or, if you need to go out, perhaps leave a key with a neighbour.
We must remove every drop from the outside gas mains. This is both for safety and to remove the risk of gas going off again due to water blocking the flow.
We will need to make a return visit to every property to turn supply back on and check everything is working okay.
If you smell gas, call the national gas emergency number of 0800 111 999* immediately. Do not delay calling and don't assume it's our works. *All calls to this number are recorded and may be monitored.
We know this is the last thing you’ll want to hear, but the scale of task means this is not going to be a quick resolution. We promise we’ll work as fast as we safely can and maintain a presence in the area.
We know this is difficult and not nice to be without gas. While we will of course help everyone we possibly can, our first focus is those customers in vulnerable situations, including those who are on the Priority Services Register.
We are gathering more information and will provide further updates soon.
Cadent is the UK’s largest gas distribution network with a 200-year legacy. We are in a unique position to build on strong foundations whilst encouraging the curiosity to think differently and the courage to embrace change. Day to day we continue to operate, maintain and innovate the UK’s largest gas network, transporting gas safely and protecting people in an emergency. Our skilled engineers and specialists remain committed to the communities we serve, working day and night to ensure gas reaches 11 million homes from Cumbria to North London and the Welsh Borders to East Anglia, to keep your energy flowing.
Here at Cadent we support the Government’s plans to reach Net Zero by 2050. That means we’re backing the introduction of hydrogen as a low carbon alternative to natural gas for the future. We know people love the controllability of gas and, with our network already in place, it makes sense to switch to the lower carbon alternative offered by hydrogen, which we believe can keep homes and businesses warm for generations to come.
Cadent manages the national gas emergency service free phone line on behalf of the gas industry - 0800 111 999*
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*All calls are recorded and may be monitored.
0797 404 7450
