Help & Advice

What is the priority services register (PSR), what the benefits are and how to add yourself or a loved one to it.

Our Centres for Warmth support people who are living in vulnerable situations keeping them warm, safe, and connected. Find your closest Centre for Warmth here

All the help and information you need to register yourself on the Priority Services Register (PSR).

A little energy can save a lot and by following our energy saving tips at home we can all save money on our energy bills.

Find out who to call for boiler issues, appliance problems or meter issues.

How to make sure that our engineers are who they say they are and are working for us. How to provide a password for extra security.

Helping you to maximise your income with our benefits calculator and free online budgetary tool.

Be scam aware! Scams affect the lives of millions of people across the UK on a daily basis

Your MPRN may not be something that you’re initially familiar with but can be important to know. Our guide will explain what it is and how to find it.

Making sure that you know who supplies the gas to your home is important for many reasons. Find out why and how to check here.

Services Beyond the Meter offers a wide range of support services to keep people warm in their home.

We’re proud to offer our locking cooker valve fitting service to our customers. The service is completely free of charge and will be carried out by one of our own qualified gas engineers.

Most of us do not even realise what an important role the sense of smell plays in our lives and the problems people who are deprived of it face.

If you would struggle to hold and turn a traditional ECV handle, the EasyAssist™ will help you.

Damp is the build-up of moisture in a home. It can be caused by condensation, moisture rising from the ground (rising damp) or leaks (penetrating damp).