Great news, we managed to restore gas to all properties last night! There are just a few properties where we haven't been able to gain access to do the essential safety checks but we will revisit those properties today. You will still see us around today.
We will tidying up the areas where we have been working throughout the weekend.
Compensation
Cadent has a statutory obligation to pay compensation to anyone who is without gas for more than 24hrs after the first complete 24hr period.
Everyone who lost gas will receive a letter regarding compensation for loss of gas. Householders are entitled to £70 for every 24 hours they were off gas while businesses will receive £115 per 24 hours off gas. This will be paid directly to them via their gas suppliers.
Thank you for all your patience and understanding during this incident.
We’ve been busy tonight restoring supplies to the last remaining homes impacted by this incident. There is only a very small number to go. We are now in position to be able to restore supply at every property – we just need to get in, to turn supply back on and check everything is working safely.
We have visited every remaining property at least once and will be back again tomorrow to try again. We will leave information too, explaining how to contact us. It’s late, and we realise some would rather not answer the door this late, or will have gone to bed.
Have a peaceful night, everyone.
We have made good progress today and we have started to restore gas to the network in Phase 8 and started knocking on doors, so we can do the essential safety checks and safely turn your gas appliances back on.
Please DO NOT try to turn your own gas supply back on. This needs to be done by a qualified engineer.
To ensure we can switch on your gas, we need you to be at home. If you are not at home when we call, it will delay your gas being switched back on.
If you are away or working don't worry, we will return at least three times. After that, we will leave details for you to contact us directly when you are at home.
If you need any extra assistance during this time or know of a neighbour who may need a little more help please call us on 0800 917 7160.
Thank you, for your patience, kindness and understanding during this incident.