Customer CentreIf you have any questions regarding the incident please contact us on:
Phone: 0800 389 8000
Email: WeCare@CadentGas.com
Cadent engineers continue to assist GTC with their loss of gas supply incident in Great Denham. Our engineers are expecting to be on site throughout the weekend, restoring gas supplies at the gas meter and carrying out the necessary safety checks.
All queries should be directed to GTC.
Web - https://www.gtc-uk.co.uk/live-incidents
Email - ops.mailbox@gtc-uk.co.uk
Tel - 0135 924 0363 Option 1
Good morning Great Denham,
Yesterday evening, we continued to assist GTC as they worked to restore the gas supply in Great Denham. Our engineers helped by visiting all affected properties and safely switching off the gas supply at the meter.
Once all houses had been visited, GTC began their investigation into what caused the issue and set about making repairs.
We will continue to assist GTC in their work to reinstate the gas supply to Great Denham but we would remind all customers that you should NOT try to turn your own gas supply on. An engineer will need to carry out the necessary safety checks before the gas can be turned back on.
If you have any questions about the incident, please contact GTC directly by calling 0135 924 0363 and selecting Option 1, or by visiting https://www.gtc-uk.co.uk/live-incidents
| Almond Mews | Lavender Lane |
| Alnwick Way | Lindrick Close |
| Alwin Court | Lindsey Close |
| Anglia Way | Masters Close |
| Archer Street | Mercia Road |
| Ashwick Mead | Midsummer Grove |
| Banbury Heath | Northwick Close |
| Bede Walk | Pennard Close |
| Broad Mead Avenue | Queen Eleanor Drive |
| Cantley Road | Ripley Link |
| Chislehurst Place | Roman Gate |
| Croxden Gardens | Rowan Close |
| Danegeld Avenue | Ryder Close |
| Denby Rise | Saunton Close |
| Downham Close | Saxon Court |
| Edgar Green | Saxon Way |
| Edith Avenue | Soudley Lane |
| Ellesmere Gardens | Stedeham Road |
| Elmswell Place | Terrington Place |
| Ethelred Lane | Wayland Road |
| Garyn Lane | Wessex Close |
| Gleneagles Close | West Hill Close |
| Greenkeepers Road | Wilfrid Lane |
| Hazelwick Drive | Winchell Mews |
| Hilda Close | Woden Gardens |
| Hovingham Drive | Wortham Close |
| Jermin Mews | |
| King Alfred Way |
With the current gas supply incident across the area, Cadent engineers may require access to your property (if you are a gas user) to facilitate the restoration of your gas supply.
Before you let anyone into your home you need to know they are who they say they are, so you should always ask to see their identification card.
When one of our engineers arrives at your door, they will always show you their Cadent identification card. To confirm they are who they claim to be you can call us on 0800 389 8000 to confirm their identity.
Our engineers will not be offended if you close the door and make the call to us. They will wait on the doorstep until you are happy to let them in.
We will be visiting all residents in vulnerable situations to switch their gas off. We are also providing assistance to those in the most vulnerable situations.
These include people who are elderly, chronically sick or recovering from a hospital stay, have a terminal illness, have a disability or you have children aged 0 -3 or you are registered on the Priority Services Register .
If you know of someone in a vulnerable situation and you are concerned please contact 0800 389 8000.
The Priority Services Register (PSR) is a free service offered throughout the energy industry available to domestic customers across England, Wales and Scotland.
It helps energy companies like Cadent look after customers who have extra communication, access or safety needs. It’s free and easy to join and gives extra support to those who need it.
You can register yourself, or someone you think would benefit from being on the PSR.
Find out more here https://cadentgas.com/help-and-advice/priority-services-register
What are the key facts on Carbon Monoxide Poisoning?
Three tips which could save your life:
This will depend upon how long you were without gas. Your entitlement is above.
Carbon monoxide (CO) is a poisonous gas that is produced when fossil fuels - coal, wood, oil and gas, are burnt without adequate air ventilation.
Carbon monoxide is:
The symptoms of carbon monoxide poisoning include:
If you experience any of the above symptoms you should seek medical advice straight away.
Check list to ensure you don’t suffer from carbon monoxide poisoning. Ensure:
If appliances have not been serviced recently or have been deemed at risk, please call 0800 408 5500 to find a Gas Safe registered engineer in your area.
If you are tenant in accommodation; tell your Landlord, who is responsible for ensuring appliances are safe to use and instructing a Gas Safe registered engineer to repair or maintain the gas appliances.
Further information on carbon monoxide can be found at the following:
https://cadentgas.com/suspect-carbon-monoxide
www.nhs.uk/conditions/carbon-monoxide-poisoning/Pages/Introduction.aspx
This is a large-scale incident. Further instructions will be given when it is safe for gas supplies to be switched back on.
