After we complete our emergency visit, you can easily access a PDF copy of our attendance summary here.
To retrieve your report, please have your work order / job reference number and postcode ready. Ensure your postcode is entered in the correct format, with one space in between (e.g., GU16 7HF, L1 8JQ, CR2 6XH).
The report will provide a brief summary of our attendance and the work we've carried out. Feel free to share this document with any relevant parties, such as your landlord, housing association, or gas safe registered installer.
Cadent operates four of the UK’s eight gas distribution networks: North West, West Midlands, Eastern and North London. Its West Midlands network covers a wide area from North Staffordshire to Herefordshire, reaching the M1 in the East and the Welsh borders on the West.
Hundreds of engineers and support teams ensure 24/7, year-round management of an underground piped gas distribution network which, if placed end to end, stretches to more than 15,000 miles. That’s almost 4.5 times the distance from West Midlands to New York.
Cadent also provides the region’s gas emergency service, with operatives ready to respond quickly, day and night, to reported gas escapes or carbon monoxide incidents, or to support the blue-light emergency services dealing with incidents where gas is present (e.g. house fires).
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Future of gas
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Our Data and Digitalisation Strategy March 2022 
