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Start date: 13 May
Duration: 6 weeks
Project manager: Stuart Griffiths
Local delivery partner: Forefront Utilities
We are upgrading the gas pipes along Ferry Road to ensure you continue to receive a reliable gas supply for many more years to come. Our aim is to replace all the metallic mains and service pipes in these locations. This means that we will need to excavate holes in the ground to access the gas pipes in order to inspect and replace them.
Due to the nature of the work involved, we have planned to deliver it in a number of phases to maximise efficiency and minimise disruption.
PROJECT PHASES
The Priority Services Register (PSR) is a way that we can help those who have extra communication, access or safety needs to always gain equal access to the best possible service(s). We understand that it can be a stressful time when your gas supply goes off, especially if you find yourself in a vulnerable situation, and the PSR helps us ensure that you can access the care that you deserve.
The PSR is a completely free service, designed to make it easier for those who need a little extra help. Each energy supplier and electricity network operator maintain their own register, meaning that you can register with us and receive essential benefits that will make the management of your energy supply easier.
Depending on your circumstances, being on the PSR gives you access to a variety of services, for example:
We will visit each customer in the area and will speak with you individually regarding maintaining access to your home.
For more information on PSR please click HERE (LINK - https://cadentgas.com/help-and-advice/priority-services-register)
Each of the jobs involved in upgrading the mains is done by a different specialist team (dig team, engineering team, reinstatement team and relighting of gas team), one after the other, so don't worry if it looks like one of our teams has left your street - another team will be along shortly to complete the work. As we go along, we'll keep you updated with information about what we've done and what we're going to do next.
Before we start work, we will send you a letter to let you know when to expect us. When you get your letter with the expected dates, please phone the number on the letter and let us know your circumstances. We'll go ahead with the pipe upgrade work even if no-one is at home when we call. We'll need to get into your home to finish the work and turn your gas back on, so this will mean that you won't have gas when you return home.
You may be able to arrange for an adult (over 18) to let us in if you're unavailable. If no-one is available, we'll have to arrange to come back and finish the work. Under no circumstances will we force entry to your home to complete this work.
Please wait until you receive confirmation of our work starting before you call to let us know your availability
If you are a key holder for empty properties or for neighbours that will be affected then, again, once you receive our letter then please let us know.
All of our teams carry identity cards. As we use specialist teams for each stage of our work, please ask to see their identity cards every time they knock at your door.
If you smell gas or suspect carbon monoxide, don't assume it's because of our work. Always call the National Gas Emergency Service for free on 0800 111 999*.
*All calls are recorded and may be monitored.
Firstly, please ensure you are registered on the PSR so we know where those residents who might be in a vulnerable situation are located. Secondly, we will ensure that you are offered a hot plate and heater to use during our works and that you are prioritised for reconnection of your supply.
Whilst we may need to dig outside your home, wherever possible, we will ensure that roadplates are used to cover any holes so that you can still access your driveway. In rare cases, these roadplates cannot be used and, in these circumstances, our team will work with you to ensure that alternative solutions are found to enable you to maintain access to your property.
Cadent will restore any damage that we cause. This includes damages to any verge or grass area caused by our vehicles or by our digging. In some cases, this repair may not be fully complete until the Spring as we will need to wait for better weather to restore grassed areas. If you are aware of any damage caused by Cadent then please contact us using the following details:
Telephone: 0800 151 2404
