We are the UK’s largest gas distribution network, bringing gas to 11 million homes and businesses. We manage a network of more than 82,000 miles of pipes, most of them underground, which transport gas throughout the North West, West Midlands, East Midlands, East of England and North London.
Instead of explaining an issue over the phone, you can now use Vyn (Video Your Notes) to send a video of any issues.
To report your issue through Vyn, you will need a mobile phone with a camera, microphone, and a good internet connection.
The report will take approximately three minutes to complete.
After submitting your Vyn report, our customer service team will review the issue and will be in contact.
Our working hours are:
Monday-Friday 8am-8pm
Send us your video
